EMIC since 1969 develops material testing machines for the destructive mechanical test field

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Services & Support> Technical Assistance:

EMIC’s Technical Assistance has a team of well-trained and experienced professionals to attend you at your location.

After the Customer Service does the sorting service, the technical assistance team tracks down the equipment, by using the machine identification information given by the customer.

The tracking is done through a data bank that supplies the entire history of the equipment, since its manufacturing to the previous services performed by EMIC’s technical departments. This gives the technical assistance engineer the information he needs to study and prepare himself before going to the site, which makes the service faster and more efficient.

All EMIC’s equipment is registered in this data bank, which contains information that may supply tracking and functional diagnosis reports.

Experience has shown that the customers who contact EMIC and only make use of our technical assistance and calibration services, never experience chronic problems with their EMIC equipment, during all its useful life.

EMIC offers its technical assistance all over the world, however the first contact is always directed to our plant.

In Brazil, only EMIC’s technicians are authorized to service the equipment manufactured by our company.

Out of Brazil, please contact us for the names of the authorized companies.

EMIC’s technical assistance support, in the plant, operates from 8:00 AM to 6:00 PM, Brasilia Time, from Monday to Friday.

To help us attend our customers as fast as possible, we ask them to have in hand the Order Number (NO), Serial Number (NS) and Model of the equipment they own. This information can be found on the identification plaque of the equipment or on its calibration certificate.

To contact EMIC’s Technical Assistance by phone, please call us at (55) (41) 3283-1143 and ask for the Technical Assistance Sector.

To contact us via email, please access the link below and fill out the form:

> SERVICE FORM