EMIC since 1969 develops material testing machines for the destructive mechanical test field

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Services & Support > Customer Service: EMIC’s Customer Service is divided into two distinctive sectors:
Technical Support Sorting Service:
	The Technical Support Sorting Service is the sector that handles the subjects, which are related to the functioning and operation of EMIC’s machines and accessories. Its main objective is to work as a filter for the technical assistance department, trying to help the customer on possible difficulties he might have been experiencing, guiding him by phone or email, in this manner eliminating unnecessary technical services that might be costly to our customers. In case the Technical Support Sorting Service engineer verifies the actual need for a technician in the site, the customer is forwarded to the technical assistance department, which will help him.
SHOWROOM
	The Showroom is the sector the deals exclusively with test-related subjects, giving support by phone or via e-mail. Basically, the objectives of the Showroom are to: - Give full support to the software TESC - Give our customers guidance, as well as clear out doubts about tests and procedures - Give EMIC equipment operation training courses - Make equipment and accessory demonstrations to our customers, or future customers (the latter must first contact our Commercial Department) - Perform sample tests with the intention to find the ideal accessories to meet the needs of our customers.
EMIC’s Customer Service operates from 7:30 AM to 4:30 PM – Brasilia Time, from Monday to Friday. To help us attend our customers as fast as possible, we ask them to have in hand the Order Number (NO), Serial Number (NS) and Model of the equipment they own. This information can be found on the identification plaque of the equipment or on its calibration certificate. To contact EMIC’s Customer Service by telephone, please call us at (55) (41) 3283-1143 and ask for the Customer Service Department. To contact us via email, please access the link below and fill out the form: > SERVICE FORM

Services & Support > Customer Service: